SASSA SRD Grant Appeal – Was your SASSA SRD R350 declined in 2025? Don’t panic—most rejections can be fixed with a clean, timely appeal. The appeal asks the Independent Tribunal for Social Assistance Appeals (ITSAA) to recheck your eligibility, bank screening, and identity matches for the month you were declined. You’ll need your South African ID number, the mobile number used for your SRD application, and proof you meet income and residency rules. Submit one appeal per affected month and track the status online. If your information changed, update it first. Follow the steps below to restore your grant and avoid delays or repeat rejections.
Find the exact reason for your decline
Visit the SRD status page and note the decision month and decline reason shown, such as “alternative income source identified,” “UIF registered,” “NSFAS receiving,” “identity verification failed,” or “bank verification pending.” Screenshot or write these details down. Now collect evidence that proves eligibility for that month: recent bank statements, termination or retrenchment letters, NSFAS cancellation confirmation, or a Home Affairs note if your ID details were corrected. Make sure your contact number works and is RICA-registered, because you’ll receive a one-time PIN. Update any outdated personal or banking information before you move to the appeal step. This preparation improves accuracy.
Submit your appeal to ITSAA online
Go to the SRD appeal portal for 2025, enter your ID and the phone number used on your application, and verify with the OTP. Select the declined month, choose the reason, and type a short explanation that directly addresses SASSA’s finding. Upload supporting documents where relevant, like three months of bank statements, proof of zero employment income, UIF deregistration, or NSFAS cancellation. Submit one appeal per month only. Keep the reference number and take a screenshot. Appeals generally must be lodged within 90 days of the decision, so act quickly to protect your eligibility. Track progress weekly on the portal.
Proof and documents that strengthen your case
Provide clear, date-stamped evidence for the month appealed. Useful items include: bank statements showing deposits below the SRD income threshold, a payslip indicating zero earnings, retrenchment or contract-end letters, UIF deregistration or payment cessation proof, and NSFAS cancellation confirmation if applicable. For identity mismatches, attach a Home Affairs correction receipt. If your SIM or number changed, include a SIM-swap receipt or affidavit. Ensure names and ID numbers match across documents. Save files as PDF or image formats that are easy to read. Label each upload by month to help the tribunal evaluate faster. Keep copies for your personal records always.
After you appeal: timelines, outcomes, and next steps
Processing times vary by volume, but decisions typically take several weeks. If approved, payments for the appealed month(s) should be restored and queued to your chosen payment method; update bank details to avoid cash-collection delays. If refused, read the reason carefully: many denials result from missing documents, unverified banking, or deposits crossing the income threshold. Fix the issue, keep appealing monthly decisions within the allowed window, and ensure your status remains up to date. If problems persist, seek help from a SASSA office or community advice center and keep detailed records of every submission and response for reference and safekeeping.
